Support

Frequently Asked Questions

I'm not getting notifications.

Check Settings in the app and tap Enable Notifications. Then double check iOS itself allows them (Settings app → Notifications → HIT). Subscribed and expecting Critical Alerts? Same screen shows you whether Apple's approved that yet — until they do, you'll get Time-Sensitive alerts instead.

How do I cancel my subscription?

Apple handles all billing, not us — Settings → your name → Subscriptions on your phone, or the Manage Subscription link in the app. Canceling stops the next renewal. It won't refund what you already paid for the current period.

What happens to my subscription once IT happens?

Purchases turn off the moment it's marked as happened. About 48 hours later we'll remind subscribers to go cancel — we can't do it for you on Apple's end. So actually do it, or you'll keep getting billed.

Can I use HIT without an account?

Yep. You'll see the current status either way. Notifications, subscriptions, and referral codes need an account, though.

How do I delete my account?

Settings → Delete Account, in the app. Gone, along with your data.

Something's broken / I found a bug.

Email us. Tell us what happened, and your device and iOS version if you know it.

Reach us

HIT support

[email protected]

General inquiries

[email protected]

Privacy & compliance requests

[email protected]

erikhash.com support

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